Successful public grievance disposal, cleanliness drives and record management by EPFO meeting all targets set
EXECUTIVE SUMMARY & KEY DEVELOPMENTS
- Successful public grievance disposal, cleanliness drives and record management by EPFO meeting all targets set
DELHI — Employees’ Provident Fund Organization (EPFO) has successfully concluded the Special Campaign 6 conducted during the month of October 2026, reaffirming its commitment to administrative efficiency, cleanliness, transparency and improved public service delivery. The campaign was made successful by active participation of EPFO Head Office, Training Academies, 21 Zonal Offices and various Regional and District offices. The key achievements on various parameters are as under:
The campaign’s progress was regularly monitored at various levels within the EPFO. Mass pledge-taking activities and other grievance redressal drives were conducted at various offices of EPFO. While redressal of public grievances is an on-going activity, quality disposal of grievances in a time-bound manner was undertaken during the Campaign period. As regards PMOPG, telephonic feedback was taken from the petitioners after its disposal, and an overwhelming percentage of such petitioners expressed satisfaction on the disposal. Furthermore, any suggestions for improvement were also obtained for effecting any micro-level systemic changes. The activities pertaining to cleanliness and record management have not only made offices clean for public dealing but also created space for efficient office management.
The successful conclusion of Special Campaign 6 reflects the EPFO’S continued commitment to good governance, efficient administration, employee well-being and citizen-centric service delivery.
Strategic Significance & Context
Rini Choudhury / Aishwarya Asthana
Employees’ Provident Fund Organization (EPFO) has successfully concluded the Special Campaign 6 conducted during the month of October 2026, reaffirming its commitment to administrative efficiency, cleanliness, transparency and improved public service delivery. The campaign was made successful by active participation of EPFO Head Office, Training Academies, 21 Zonal Offices and various Regional and District offices. The key achievements on various parameters are as under:
The campaign’s progress was regularly monitored at various levels within the EPFO. Mass pledge-taking activities and other grievance redressal drives were conducted at various offices of EPFO. While redressal of public grievances is an on-going activity, quality disposal of grievances in a time-bound manner was undertaken during the Campaign period. As regards PMOPG, telephonic feedback was taken from the petitioners after its disposal, and an overwhelming percentage of such petitioners expressed satisfaction on the disposal. Furthermore, any suggestions for improvement were also obtained for effecting any micro-level systemic changes. The activities pertaining to cleanliness and record management have not only made offices clean for public dealing but also created space for efficient office management.
Operational Milestones & Policy Directives
The successful conclusion of Special Campaign 6 reflects the EPFO’S continued commitment to good governance, efficient administration, employee well-being and citizen-centric service delivery.
Rini Choudhury / Aishwarya Asthana
